Privacy Policy

1. Identification of the Data Controller

SMARTTEK DEVICES S.L. (hereinafter referred to as “we” or “the Company”), with the contact email info@smartbot.es, is responsible for the processing of your personal data in relation to the application (hereinafter referred to as “the App”). This Privacy Policy describes how we collect, use, store, and protect personal information when you use our App.

2. Collected Data

In this App, we only collect two types of personal data:

• User Information: When you register, log in, or use the App, we collect basic information such as username, password, email address, and phone number.
• Device Information: To provide you with a better service, we collect data about the model of your device, operating system, and version of the application.

Usage Data: We collect information about how you use the App, such as access data, interactions within the App, and configuration preferences.

3. Purpose of the Data Processing

The collected personal data is used solely for the following purposes:

• Provision of Services: We use the information you provide to ensure the proper functioning of the App and to customize your user experience.
• System Optimization: We analyze the usage data to improve and optimize our services, thereby enhancing the user experience.
• Security Monitoring: We use your information to monitor and prevent possible security risks, ensuring the protection of your account.
• Communication: To send relevant notifications about the App, such as updates, improvements, or maintenance alerts.
• Customer Service: To provide technical support and respond to inquiries or requests made by you through the App.

4. Legal Basis for the Data Processing

The legal basis for processing your personal data (email address and phone number) is the explicit consent you give when you register your data in the App and accept this Privacy Policy. You can withdraw your consent at any time, although this may affect your access to certain functions of the App.

5. Recipients of the Data

The email address and phone number data will not be shared with third parties, except when there is a legal obligation to do so (for example, upon request by a competent authority).

6. International Transfers of Data

We do not carry out international transfers of your personal data outside the European Economic Area (EEA).

7. Retention Period of the Data

We will retain your personal data as long as you have an active account in the App or until you request its deletion. If you request the deletion of your account, your data will be deleted from our systems in a secure manner, unless there is a legal requirement that mandates its retention.

8. Rights of the User

You have the right to:

• Access your personal data to know what information we are processing.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when they are no longer necessary or when you withdraw your consent.
• Limit the treatment of your data under certain circumstances.
• Object to the treatment of your data in certain situations.
• Withdraw your consent at any time without affecting the legality of the treatment based on the previous consent.
• Lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that your rights have been violated.

To exercise your rights, you can contact us at info@smartbot.es.

9. Security Measures

We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, please note that no system is completely secure, and although we do everything possible to protect your information, we cannot guarantee its total security.

10. Amendments to the Privacy Policy

We reserve the right to update this Privacy Policy in accordance with changes in legislation or the services we offer. We will notify users of any changes to this policy through the App. We recommend that you review this Privacy Policy periodically to stay informed of the updates.

11. Contact

If you have any doubts or wish to exercise your rights of data protection, you can contact us at info@smartbot.es.

Thank you for trusting SMARTBOT. We are committed to protecting your privacy and providing you with a secure service.