Privacy Policy
1. Introduction
This Privacy Policy details how we collect, use, store, share, and protect your personal information when you use the application (hereinafter referred to as "the App" or "Application") and photovoltaic cleaning robot - Tkwun (hereinafter referred to as "Robot" or "Tkwun"). We commit to respecting and protecting your privacy. Please read and understand this Privacy Policy carefully before using the App so that you can make informed decisions.
2. Information We Collect
User Information: When you register, log in, or use the App, we may collect your basic information such as username, password, email address, and phone number.
Device Information: To provide you with better services, we may collect information about your device's model, serial number, etc.
Usage Behavior Information of Robot: When you use the App or the Robot, we collect behavior data related to the robot's monitoring and control, such as commands sent through the App, the Robot's mileage, robot status, temperature, scenes of photovoltaic components, cleaning records, robot running logs, etc.
Robot Location Information: If you choose to equip the anti-theft positioning module, we will collect robot location information and provide you with accurate robot positioning services.
3. How We Use Your Information
Service Provision: We use the information you provide to ensure the smooth operation of robot monitoring and control services and provide you with a personalized service experience.
System Optimization: We analyze the Robot's behavior data to improve and optimize our services, enhancing user experience.
Security Monitoring: We may use your information to monitor and prevent potential security risks, ensuring the safety of your account and Robot.
4. Information Sharing and Disclosure
Affiliated Companies: We may share basic information about you and robot with our affiliated companies to provide consistent services.
Legal Requirements: We may need to provide your information to government departments or law enforcement agencies in accordance with legal and regulatory requirements.
5. Information Security
We attach great importance to your information security and will take reasonable physical, technical, and administrative measures to protect your personal information. However, please note that no security measures can guarantee 100% security.
6. Your Rights
Access and Correction: You have the right to access and correct your user information.
Deletion: Subject to legal and regulatory requirements, you have the right to request us to delete your user information.
Withdrawal of Consent: You have the right to withdraw your previous consent to the use of your user information.
Complaints: If you have any questions or complaints about our Privacy Policy or personal information handling practices, please contact us.
7. Contact Us
If you have any questions or suggestions regarding this Privacy Policy, please contact us via: +864008786861, or the App Settings -> Problem and Feedback.
8. Policy Updates
We may update this Privacy Policy based on changes in laws and regulations or the needs of our services. After updating, we will notify you through in-app notifications or other means. Please check this Privacy Policy regularly to ensure you are aware of our latest policies.
9. Scope of Application
This Privacy Policy applies to the collection, use, storage, sharing, and protection of your personal information when you use the App and related robots. If you use our other services, we may provide a separate privacy policy for that service.
10. Protection of Minors
We attach great importance to the protection of minors' personal information. If you are a minor, please ensure that you obtain the consent of your parents or guardians before using the App and Robot.